Develop the knowledge to support customers with confidence and professionalism. This course explores customer expectations, communication and behaviour, alongside ways to respond to problems and complaints. It is suited to staff who represent their organisation through day-to-day customer contact.
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Customer Service Level 2
Develop the knowledge to support customers with confidence and professionalism.
Course highlights
- Principles of customer care
- Customer needs and expectations
- Professional behaviour and communication
- Problems and complaints
Explore course content
Course overview, learning outcomes and assessment
Course overview
What you will learn
01
Principles of customer care
Explore what good customer care involves and how consistent service contributes to a customer's experience of an organisation.
02
Customer needs and expectations
Learn to recognise what customers need and expect, and consider how those expectations shape the service provided.
03
Professional behaviour and communication
Explore professional behaviour and interpersonal skills that help staff interact effectively with customers.
04
Problems and complaints
Understand how to respond appropriately when customers experience problems or raise complaints about the service they receive.
Who is this course for?
Customer-facing employees in retail, hospitality, office and service roles.
Course outcome
After successfully completing the required learning and assessment, the learner will receive the course outcome shown below.
- Certificate
- Downloadable Highfield completion certificate after successfully completing the course.
- Assessment
- Online assessment using multiple-choice questions.
- Course recognition
- Accredited by Highfield Qualifications.
Important information
This purchase covers online learning and its completion certificate. Any assessment for a regulated qualification must be arranged separately with an approved provider.
Training several people?
Arrange this course for your team.
Tell us how many learners you need to train and when you would like access to begin. We will provide a clear quotation and learner-detail spreadsheet.
- One quotation and invoice
- Each learner receives individual access
- Immediate or scheduled start date