Support responsible sales of age-restricted products. This course explores age verification, the responsibilities of staff and ways to manage difficult situations. It helps retail and hospitality teams understand why clear procedures matter when deciding whether a sale should go ahead.
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Challenge – Responsible Sales in Hospitality and Retail
Support responsible sales of age-restricted products.
Course highlights
- Age-restricted sales
- Roles and licensing arrangements
- Risks linked to restricted products
- Checking a customer's age
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Course overview, learning outcomes and assessment
Course overview
What you will learn
01
Age-restricted sales
Understand the rules introduced in the course for selling age-restricted products in its England and Wales context.
02
Roles and licensing arrangements
Recognise relevant roles, licensing arrangements and conditions that affect responsible sales.
03
Risks linked to restricted products
Consider why certain products are restricted and the risks that responsible sales procedures aim to address.
04
Checking a customer's age
Understand the age-checking process covered by the course and why consistent checks matter at the point of sale.
05
Serving someone who is drunk
Recognise issues that arise when a customer is drunk and consider their relevance to responsible service.
06
Difficult interactions and personal safety
Explore how difficult sales interactions can be managed while taking account of personal safety.
Who is this course for?
Retail and hospitality staff selling age-restricted products.
Course outcome
After successfully completing the required learning and assessment, the learner will receive the course outcome shown below.
- Certificate
- Downloadable Highfield completion certificate after successfully completing the course.
- Assessment
- Online assessment using multiple-choice questions.
- Course recognition
- Accredited by Highfield Qualifications.
Important information
The course is designed for England and Wales. Follow your employer’s age-verification and refusal procedures. A personal licence qualification is not included.
Training several people?
Arrange this course for your team.
Tell us how many learners you need to train and when you would like access to begin. We will provide a clear quotation and learner-detail spreadsheet.
- One quotation and invoice
- Each learner receives individual access
- Immediate or scheduled start date